Frequently Asked Questions
Everything you need to know about your Nana Jacqueline experience.
How long will it take for my order to ship?
Standard orders are typically processed within 2-3 business days. Domestic shipping takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain delicate items and accessories may be final sale for hygiene reasons.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide tailored to the specific garment. Since our designs often feature signature fits, we recommend comparing your measurements to our chart or contacting our stylists for personalized advice.
Do you offer international shipping and duties?
Yes, we ship worldwide. For international orders, duties and taxes are calculated at checkout for most countries to ensure a seamless delivery process without unexpected fees upon arrival.
How should I care for my Nana Jacqueline silk and velvet pieces?
To maintain the integrity of our premium fabrics, we recommend professional dry cleaning only. Store your garments in a cool, dry place and avoid direct contact with perfumes or jewelry that may snag the delicate fibers.
Can I modify or cancel my order after it has been placed?
Our team works quickly to fulfill orders, so modifications or cancellations are only possible within 60 minutes of purchase. Please contact our support team immediately via live chat or email for assistance.